Richard Mills
is a product innovation & design consultant
I am a strategic and results-driven consultant with over a decade of experience leading design innovation, strategy, and product development across global organisations. I have the proven ability to build and lead high-performing teams, drive customer-centric design solutions, and bridge the gap between business objectives and user needs. Adept at delivering scalable, impactful digital experiences across multiple industries, including sports, media, entertainment, and technology. Passionate about fostering a culture of design excellence and innovation.
delivering strategic innovation & design expertise for ambitious teams
I partner with teams to define, design, and scale products that move markets. From breakthrough brand experiences to complex digital transformation initiatives, I help businesses uncover opportunities, validate solutions, and execute with confidence.
across the full spectrum of product innovation
I’ve worked across every phase of the innovation lifecycle—from early-stage validation to enterprise-wide transformation. My experience spans:
Brand & Product Strategy – Positioning, value propositions, and go-to-market clarity.
Customer Experience & Service Design – Bridging digital and physical interactions for seamless engagement.
UX & Product Design – High-performing, user-centred interfaces that drive business outcomes.
Innovation & Digital Transformation – Designing scalable, adaptable systems for growth.
creating industry-spanning impact.
My work has shaped global brands and fast-growing startups across industries, including:
Pharma & Healthcare – Driving patient-centred digital solutions.
Automotive – Reimagining connected mobility experiences.
FMCG – Accelerating direct-to-consumer innovation.
OTT & Media – Enhancing content engagement and monetisation.
Banking & Fintech – Defining the future of financial services.
why work with me?
I don’t do guesswork. My approach blends rigorous product thinking, user insights, and commercial pragmatism to de-risk decisions and accelerate execution. I collaborate with teams to:
Identify market gaps & untapped demand
Turn ambiguity into actionable strategies
Prototype, test, and validate with real users
Design scalable, future-ready experiences
selected clients
